Will you let a stranger enter your house?
We all know that Amazon is one of the most popular online shopping. 12 years ago it launched one of my favourite services – Prime. Those who have prime, you know you can’t live without it. 1 day delivery and same delivery is just awesome and most of all – it is very convenient.
But you know what would be more convenient? To never miss any deliveries and that exactly what Amazon has launched. It is only available in the US currently: AMAZON KEY. And it relies on Amazon’s new Cloud Cam and compatible smart lock. The camera is the hub, connected to the internet via your home Wi-Fi. The camera talks to the lock over Zigbee, a wireless protocol utilized by many smart home devices. But this only available for prime members.
When the driver arrives with a package for in-home delivery, they scan the barcode, sending a request to Amazon’s cloud. If everything checks out, the cloud grants authorisation by sending a message back to the camera, which starts recording everything, so the customer gets notified their parcel is being delivery safely with video proof without any, shall we say ‘malicious behaviour’, if you are worried. The courier then gets a prompt on their app, swipes the screen, and magic, your door unlocks. They drop off the package, relock the door with another swipe, and are on their way. For $249.99, Amazon will sell you a bundle that includes a smart lock, the connected camera, and free installation. Once you have the system in place, in-home delivery will begin to appear as an option every time you order something on Amazon. There is no additional charge, and Amazon says the in-home delivery will be available on over 10 million items. Packages over a certain weight and dimension will not be allowed this service, they have to deliver to the person directly.
Amazon has ensured that the customer will get notifications about everything, from the day of delivery to the moment the parcel gets slipped inside your house. Amazon has also only allowed its own delivery people access to this service. No third-party courier service can get in your house. In addition they have advised the drivers to just slide the parcel inside without entering if possible in most circumstances.
All good, right?
Well, the interesting thing is, how much trust do people have on a company?
Do you trust Amazon and its own delivery employees to do this properly?
The technology is simple- security cameras monitoring you house constantly and Amazon having full access to the recordings. The main thing, which I think where people will be hesitant, is the fact a stranger is allowed to enter your house. From childhood, we are told to not entertain strangers; not talk to them or interact with them. This makes sense; I mean TRUST is the biggest issue that humans always fight with. When walking on the street, and a random stranger just starts talking to you; you usually won’t talk back? You don’t straight away just trust them?
Is the simple answer, because you don’t know whether they mean any harm to you or not.
But overtime, I think more trust will develop if people just give this service a try and if Amazon can keep a clean image for this service, people will accept the convenience it brings of not missing a parcel ever, well almost.
If you are US citizen with prime, you may be interested in this: https://www.amazon.com/b?&node=17285120011